Booking & Cancellation Policy
How NOWGO booking requests, confirmations and cancellations work.
1. Making a Booking
Eligible NOWGO appointments are instantly confirmed when a confirmation number is displayed. Other appointments may require provider acceptance. Availability may change before confirmation. Check the provider's final time, service details, price and location.
2. Cancellations
Customers can use the Cancel option in My Bookings when the appointment status allows it. Cancelling through NOWGO updates the request status in the app; it does not automatically cancel obligations already agreed with a provider outside the app.
3. No-Shows & Rescheduling
Providers determine their own cancellation windows, late-arrival terms, no-show rules and rescheduling availability, subject to applicable law. Ask the provider before booking. NOWGO does not currently guarantee a rescheduling function for every service.
4. Payments & Refunds
NOWGO currently does not process payments or collect customer payment cards inside the booking flow. Any payments, fees, refunds or disputes arranged directly with the provider are governed by the provider's disclosed terms and applicable law. NOWGO does not promise automatic refunds.
5. Business Cancellations & Disputes
If a provider cannot fulfill an appointment or a customer has a dispute, first contact the provider to clarify the situation. You can also submit details through NOWGO Help & Support. Never send card numbers, passwords or identity documents through community comments.
Use My Bookings to review the status of your requests. NOWGO displays the status recorded on the platform; it does not independently verify that a service was completed.